FAQ

What are your payment terms?

Our payment terms are as follows: 30% T/T (Telegraphic Transfer) in advance, and the remaining 70% before shipment. We also accept payments through West Union and L/C (Letter of Credit).

How can I solve quality problems?

To solve quality problems, we have a structured process in place. Firstly, we request detailed photos of the quality problems you encountered. These photos will help our technical and quality testing department to analyze the issues accurately. Once we have received the photos, our dedicated team wi......

Can you expedite the delivery if needed?

Yes, if there is a need for expedited delivery, we can discuss the options available. Please reach out to our customer service team to discuss your specific requirements and we will do our best to accommodate your needs.

How long is your delivery lead time?

It depends on your product requirement and quantity. Generally, a delivery lead time of 5-10 working days is available.

What if I have specific drawings and parameters for my project?

If you have specific drawings and parameters for your project, our professional technical and quotation team will analyze and evaluate the feasibility of your requirements. They will then work with you to ensure that the final project meets your desired specifications.

How can I avail of your OEM/ODM service?

To avail of our OEM/ODM service and have your logo printed on our products, you can provide us with your logo design and specific requirements. Our professional technical and quotation team will work closely with you to develop a project that meets your specifications.

<1 2 >